Privacy Policy 1malaysia — Your Personal Data Protection

Welcome to the 1malaysia Privacy Policy. This document clearly and transparently explains how we — 1Malaysia Entertainment Ltd, the operator of the platform 1malaysia.vu — collect, use, store, and protect your personal information while you use our platform.

We understand that privacy is a fundamental right for every user. That is why every decision we make regarding personal data management always prioritizes your interests and safety. We are committed to ensuring your information is handled responsibly, transparently, and in compliance with applicable laws in Malaysia.

This Privacy Policy applies to all users who register, browse, or use any part of the 1malaysia platform — including the website, mobile app, and related services. By using our platform, you are deemed to have read and agreed to the terms of this Privacy Policy.

1malaysia only collects information that is strictly necessary to provide a safe, responsible, and high-quality service. We do not collect excessive or irrelevant data beyond what is required to operate the platform.

Information You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and username.
• Identity verification documents (KYC): a copy of your identity card, passport, or other statutory document when requested.
• Financial information: payment method details (DuitNow, FPX, Touch 'n Go eWallet, Boost) required to process deposits and withdrawals.
• Communications: any inquiries, complaints, or feedback you submit to our support team.

Automatically Collected Information

• Technical data: IP address, browser type, operating system, screen resolution, and language settings.
• Activity data: pages visited, session time and duration, games played, and bets placed.
• Device data: unique device identifier when you access the platform via the mobile app.
• Cookies and similar tracking technologies: used to improve the user experience and analyze platform performance.

Every piece of data we collect has a clear and legitimate purpose. We do not use your information for any purpose not stated in this policy without obtaining your consent first.

• Account management: Creating, verifying, and maintaining your account on the 1malaysia platform.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and efficiently.
• KYC & AML Compliance: Fulfilling legal obligations under Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Platform security: Detecting and preventing fraud, unauthorized access, multiple account usage, and other suspicious activity.
• Customer support: Helping you resolve any technical, financial, or account-related issues.
• Service improvement: Analyzing usage patterns to improve the interface, performance, and overall user experience.
• Important communications: Sending account-related, security, promotional (with your consent), and terms update notifications.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.

1malaysia does not sell, rent, or share your personal information with third parties for marketing or commercial gain. However, there are limited situations where we need to share your data with specific parties to ensure the platform operates securely and in compliance with the law:

• Payment processor: DuitNow, FPX, Touch 'n Go eWallet, and Boost providers require the necessary transaction details to process your payments. They are subject to strict financial security standards.
• Game software providers: Our game technology providers receive only the minimum technical data required to deliver the games. They do not receive your personally identifiable information.
• Competent authorities: We will disclose information as required by government authorities, law enforcement agencies, or regulatory bodies when mandated to do so by law.
• Independent auditors: Accredited gambling certification bodies and auditors may require limited access to platform statistical data for certification and compliance purposes.

Protecting your personal data is the top priority of 1malaysia. We continually invest in the latest security infrastructure to ensure your information is always shielded from cyber threats, unauthorized access, and data breaches.

Key Security Measures

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted to the highest industry-standard encryption protocols.
• Two-Factor Authentication (2FA): An additional security layer is available on all accounts to prevent unauthorized access even if your password has been compromised.
• Real-time monitoring: Our threat detection system operates 24/7 to identify and respond to suspicious activity promptly.
• Staff access controls: Only authorized personnel with a legitimate work requirement are permitted to access user data, and every access is logged for audit purposes.
• Regular penetration testing: Our platform undergoes regular security testing by independent cybersecurity experts to identify and address any vulnerabilities.
• Secure data backup: Data is regularly backed up to separate secure locations to ensure fast recovery in the event of any incident.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. We therefore encourage you to take personal protective measures as well, such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

The 1malaysia platform uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting basic platform functionality.
• Performance Cookies: Collecting anonymous statistical data on how users interact with the platform — including the most frequently visited pages and time spent. This data helps us continuously improve the user experience.
• Functional Cookies: Saving your personal preferences such as display theme, text size, and game settings to ensure a more personalized experience each time you log in.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the 1malaysia platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 1malaysia's privacy policy, you have the following rights regarding your personal data:

1malaysia retains your personal data only for as long as necessary to fulfill the purpose of collection or to meet applicable legal obligations. The following are the general data retention guidelines we follow:

• Active account data: Retained for as long as your account remains active on the platform.
• Closed account data: Retained for a minimum of 5 years after account closure to meet AML legal and regulatory requirements.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• Support communication logs: Retained for 3 years for reference purposes and service improvement.
• Cookie data: Session cookies are deleted automatically when you close your browser; persistent cookies expire after a set period, typically between 30 and 365 days.

Once the defined retention period has elapsed, your data will be securely deleted or anonymized so it can no longer be associated with you as an individual.

The 1malaysia platform may contain links or integrations with third-party services such as payment processors and game providers. This Privacy Policy applies only to the 1malaysia.vu platform and does not cover the privacy practices of any third parties.

Every third party we work with is bound by strict data processing agreements and required to comply with appropriate data security standards. We nonetheless encourage you to read the privacy policy of each respective service provider for a more complete understanding.

1malaysia reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. We are committed to notifying you of any significant changes.

When material changes are made, we will:

• Sending notifications to the email address registered with your account;
• Displaying a clear notice on the platform's main page at least 30 days before changes take effect;
• Updating the "Last Updated" date at the top of this document.

Your continued use of the 1malaysia platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you disagree with the changes, you may contact us to discuss available options or close your account.

If you have any questions, concerns, or wish to exercise any of your privacy rights, our Data Protection Officer (DPO) team is ready to assist you. We are committed to responding within 3 working days for most inquiries, and within 14 working days for more complex data rights requests.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
• Address: 1Malaysia Entertainment Ltd, 1malaysia Financial Centre