Terms and Conditions 1malaysia — Complete Guide for Platform Users

Welcome to 1malaysia, an online entertainment platform operated by 1Malaysia Entertainment Ltd. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and 1malaysia ("Platform", "us") regarding your use of the website, services, games, and all content available at 1malaysia.vu.

These Terms take effect when you click "Register", access any part of the platform, or use any of the services we offer. Continued use following any changes to the Terms constitutes full acceptance of the updated Terms.

This platform is regulated under a valid international gambling license. Our operations comply with international standards for data security, game fairness, and user protection. All games use a Random Number Generator (RNG) certified by an accredited independent auditing body.

Use of the 1malaysia platform is restricted to individuals who meet the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Not residing in a country or territory where online gambling is prohibited by law.
• Not previously banned or suspended from the 1malaysia platform.
• Registering as an individual, not on behalf of a company or organization.
• Providing accurate, truthful, and up-to-date registration information.

Identity Verification Process (KYC)

As part of our commitment to security and legal compliance, 1malaysia conducts a Know Your Customer (KYC) process for all users. You will be required to provide valid identity verification documents such as a national ID or passport when requested, particularly before your first withdrawal is processed.

Failure to provide the required documents within the specified timeframe may result in a temporary suspension of withdrawal privileges until the KYC process is completed.

Each user is only permitted to hold one (1) active account on the 1malaysia platform. Holding multiple accounts under the same individual — whether using different information, different devices, or different registration methods — is a serious violation of these Terms.

Account Security Responsibilities

You are solely responsible for:

• Keeping your password and login credentials confidential.
• Ensuring no other party accesses your account without authorization.
• Report to us immediately if you suspect unauthorized access to your account.
• Updating your personal information whenever changes occur.

1malaysia will not be held responsible for any losses arising from your failure to maintain the security of your own account. However, we will always assist in investigating any reports of unauthorised access made to our support team.

All financial transactions on the 1malaysia platform are conducted in Malaysian Ringgit (MYR). Supported payment methods include DuitNow, FPX, Touch 'n Go eWallet and Boost. All payment methods must be registered under the same name as your 1malaysia account.

Deposit Terms

• The minimum deposit is MYR 30 per transaction.
• Deposits will be credited to your account within 5–15 minutes after confirmation by the payment processor.
• 1malaysia does not charge any processing fees on deposits; however, your bank or digital wallet provider may apply their own charges.

Withdrawal Terms

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals are processed within 30 minutes to 3 hours on business days.
• All withdrawals will be returned to the same payment method used for your deposit (same source of funds policy).
• Full KYC verification is required before your first withdrawal is processed.
• Withdrawals involving bonuses require the wagering requirements to be fulfilled before approval.

1malaysia offers a variety of promotions and bonuses to registered members. Each offer is subject to specific terms stated on the Promotions us. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed once per user / household / IP address, unless otherwise stated.
• Wagering requirements must be fully met before bonus funds can be converted to withdrawable cash.
• Unused bonuses will expire automatically once their validity period ends.
• 1malaysia reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• Some promotions are only available for specific deposit methods — please check the specific terms of each promotion.

All games available on the 1malaysia platform — including casino, Live Casino, bingo, sports betting, and slots — are powered by RNG technology that has been verified and audited by accredited independent bodies. This ensures every game outcome is random, fair, and cannot be manipulated by any party.

General Betting Rules

• Confirmed bets cannot be cancelled or modified.
• In the event of a technical disruption during a game, the round in question may be declared void and the bet will be returned.
• Minimum and maximum betting limits vary by game and are displayed within each game's interface.
• Results issued by the game system are final.

For sports betting, the applicable odds are those recorded at the time your bet is confirmed by the system, not at the time you click the bet button. Any dispute regarding odds will be resolved based on our system records.

The 1malaysia platform is intended solely for lawful personal entertainment. The following activities are strictly prohibited and may result in immediate action, including account closure and freezing of funds:

• Money laundering — using the platform to process illegally obtained funds.
• Fraud — including the use of stolen credit cards, false information, or another person's identity.
• Use of bots or automation — using third-party software to automate gameplay or gain an unauthorized advantage.
• Multiple accounts — registering or using more than one active account.
• Collusion — colluding with other players to manipulate game outcomes.
• Bug exploitation — exploiting any technical vulnerabilities in the platform for personal gain.

1malaysia provides its platform and services on an "as is" basis. While we always strive to ensure optimal platform availability and performance, we do not guarantee that the platform will be free from interruptions, errors or delays at all times.

1malaysia will not be liable for:

• Financial losses incurred as a result of legitimate game outcomes.
• Service disruptions caused by factors beyond our control, such as internet outages, third-party server failures or natural disasters.
• Losses resulting from a user's failure to secure their own account.
• Any indirect, incidental, or consequential damages arising from the use of the platform.

1malaysia's maximum liability to any user under any circumstances is limited to the total amount deposited by that user within the 30 days preceding the claim.

1malaysia reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity or money laundering currently under investigation.
• Request from a legitimate authority.
• Account inactive for more than 12 consecutive months.
• Failure to complete the KYC process within the specified timeframe.

Account Closure by User

You may close your account at any time by contacting our support team via Live Chat. Prior to closure, any eligible cash balance (excluding bonuses) will be processed for withdrawal, subject to KYC requirements being met and no unresolved security issues.

1malaysia takes your privacy seriously. All personal information you provide during registration and use of the platform is protected with 256-bit SSL encryption and stored securely on servers that comply with international data protection standards.

We collect your personal information solely for the purposes of:

• Identity verification and compliance with KYC requirements.
• Processing of financial transactions.
• Providing effective customer support.
• Continuous improvement of services and user experience.

1malaysia will not sell, rent or share your personal information with third parties for marketing purposes without your consent. For more details, please refer to the Privacy Policy us.

1malaysia is committed to promoting a healthy and responsible gaming culture. We provide a range of self-control tools accessible directly from your account dashboard:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: The platform will notify you and block bets once your set loss limit has been reached.
• Betting Limit: Set a maximum betting amount per gaming session.
• Self-Exclusion: Take a break from the platform for anywhere between 24 hours and 6 months with a single click.
• Permanent Self-Exclusion: Permanently close your account if you feel your gambling is no longer under control.

If you or someone you know is experiencing gambling-related issues, please contact our support team or visit the Responsible Gaming for guidance and support resources.

1malaysia reserves the right to modify, update or improve these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this platform. We will notify active users of significant changes via in-platform notifications.

Continued use of the 1malaysia platform after any changes to the terms have been published will be considered as the user's full acceptance of the updated terms. We therefore encourage you to review this page periodically to stay informed.

Law & Jurisdiction

These Terms are governed by the laws applicable in the jurisdiction where our platform license is issued. Any dispute arising in connection with these Terms shall be resolved through a mutually agreed arbitration process before any legal action is taken.